Communications

Recommended Reading: The CMP Converged Monetisation Platform. The MDS Global product that supports customer care and billing for digital service providers. Communications Functionality and Configuration Guide describes the CMP communications in detail.

CMP supports outbound communication to the customer In the context of the Cloud Monetisation Platform, an individual or organisation who has signed an agreement to take goods and services from a service provider. A customer receives a bill associated with one or more subscriptions, and can be a single end user or a large company with many subscriptions assigned to one agreement.. The CMP Communications module handles all types of delivery methods for communications:

• online notifications
• external systems
• emails
• letters
• SMS Short Message Service. A text messaging service component of most mobile telephone systems. SMS uses standardized communication protocols to enable mobile phone devices to exchange short text messages.
• Android/Apple push notifications

It can also support multiple languages.

Communications can be triggered by a workflow event using linked communications. Communications can also be associated with triggers from external systems.

The Communications module also enables you to configure preferences that allow customers to:

• Opt in or out of certain communications.
• Request time exclusions for communications.
• Specify preferences for delivery methods, for example email, letter or SMS.

You can configure the following components for communications:

• Communications

  You can define templates for new end user A person with the capability to log in to the CMP GUI software, such as a customer service advisor or agent. communications, including the intended recipient level and communication method, based on an internal or external trigger.

• Triggers

  A trigger is an event from an external source or from CMP that results in a communication to the customer. You can define trigger sources and associated actions.

• Preferences

  You can define preferences for whether a customer wishes to receive communication.

• Aliases

  Aliases You can configure a number or name to be displayed to the recipient rather than an actual phone number or email address, for example. can be used for communication to end users.

• Default Fields

  Define and maintain customer-specific attributes that may be included in merge fields in communication to end users.

You will also need to configure the sabre-comms module. This module allows you to configure a range of properties needed for CMP 8 communications, for example SMTP Simple Mail Transfer Protocol. An Internet standard for email transmission. server details, server directory locations needed for files used in the communications process, and enabling/disabling of communications triggers. You can configure the module in the Administration Console An operations web console that allows batch jobs to be scheduled, run manually and monitored. The console also provides for viewing and modification of business and user applicable system configuration.. For more information, consult the online help for the console as well as the CMP Communications Functionality and Configuration Guide.

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